This Return & Refund Policy outlines the terms and conditions governing returns, refunds, replacements, and cancellations on FQ FRAGRANCE, an online fragrance marketplace platform. By placing an order on our website, you agree to the policies described below.
FQ FRAGRANCE operates as a marketplace platform connecting customers with verified third-party sellers, brands, and manufacturers. The policies described here are designed to ensure transparency, fairness, and clarity for all users.
Marketplace Nature & Scope
Products listed on FQ FRAGRANCE are sold and fulfilled by independent sellers unless explicitly stated otherwise. Return, refund, and replacement eligibility may vary depending on the seller, product category, and specific listing terms.
FQ FRAGRANCE facilitates the return and refund process but does not manufacture products or directly control seller-specific policies unless clearly mentioned.
Eligibility for Returns
A return request may be eligible under the following circumstances:
- Product received is damaged, defective, or leaking
- Wrong product delivered compared to the order placed
- Product is missing items or accessories
- Product received is expired (where applicable)
To be eligible for a return, the product must be unused, in original condition, and returned with original packaging, labels, and invoices.
Non-Returnable Items
Due to the nature of fragrance and personal-use products, certain items may be non-returnable or non-refundable, including but not limited to:
- Opened or used agarbatti or fragrance products
- Products damaged due to customer misuse or mishandling
- Items marked as non-returnable on the product page
- Bulk or wholesale orders, unless damaged or incorrect
Return Request Process
Customers must initiate a return request within the time frame specified on the product page or within 48 hours of delivery, unless otherwise stated.
Return requests may be initiated by contacting customer support with order details, images or videos of the issue, and a clear description of the problem.
Return Verification & Approval
All return requests are subject to verification by the seller and/or FQ FRAGRANCE team. Verification may include review of images, videos, or additional information.
FQ FRAGRANCE reserves the right to approve or reject return requests based on verification results and marketplace guidelines.
Pickup & Reverse Logistics
Where applicable, approved returns may be picked up by a courier partner arranged by the seller or the platform. Pickup availability depends on serviceability and seller policy.
In certain cases, customers may be required to self-ship the product to the seller’s address, as communicated during the return approval process.
Refund Process
Once a returned product is received and inspected by the seller, refunds are initiated based on approval.
Refunds are processed to the original payment method used at the time of purchase or through an alternative method as per platform guidelines.
Refund Timelines
Refund processing times may vary depending on payment method and seller confirmation:
- Online payments: 5–10 business days after approval
- Wallet or store credit: As per seller or platform policy
- COD orders: Refunds may be processed via bank transfer or other approved methods
Shipping & Handling Charges
Original shipping charges, COD charges, or handling fees may be non-refundable unless the return is due to seller fault, damaged product, or incorrect delivery.
In cases of customer-initiated returns (such as refusal or incorrect address), additional reverse logistics charges may be deducted from the refund amount.
Cancellations
Orders may be cancelled before dispatch by contacting support. Once an order has been shipped, cancellation may not be possible.
For COD orders refused at delivery, reverse shipping charges may apply.
Replacement Policy
In certain cases, sellers may offer replacement instead of refund, subject to product availability and seller policy.
Replacement timelines depend on seller dispatch schedules and courier availability.
Seller-Specific Policies
Each seller on FQ FRAGRANCE may have additional return and refund conditions displayed on their product listings. In case of conflict, seller-specific terms may apply.
Fraudulent or Abusive Activity
FQ FRAGRANCE reserves the right to refuse returns or refunds in cases of suspected fraud, excessive return abuse, or violation of marketplace policies.
Force Majeure
Returns, refunds, or replacements may be delayed or impacted due to events beyond reasonable control, including natural disasters, strikes, government restrictions, or logistical disruptions.
Platform Role Disclaimer
FQ FRAGRANCE acts as an intermediary marketplace platform. While we facilitate communication and resolution, final decisions regarding returns and refunds may rest with the respective sellers, subject to platform policies.
Customer Support & Escalation
Customers may contact FQ FRAGRANCE support for assistance with returns and refunds. Unresolved issues may be escalated for further review.
Policy Updates
FQ FRAGRANCE reserves the right to modify this Return & Refund Policy at any time. Changes will be effective upon posting on the website.
Last updated: 2026