This Cancellation Policy outlines the terms and conditions related to order cancellations
on FQ FRAGRANCE, an online fragrance marketplace platform. By placing an
order on our website, you agree to the cancellation terms described below.
FQ FRAGRANCE operates as a marketplace connecting customers with verified third-party
sellers. Cancellation eligibility and processing may vary depending on order status,
seller policies, and product type.
Scope of Cancellation Policy
This policy applies to all customers placing orders through the FQ FRAGRANCE platform.
It should be read in conjunction with our Terms & Conditions, Shipping Policy, and
Return & Refund Policy.
Order Cancellation Before Dispatch
Customers may request cancellation of an order before the order is dispatched
by the seller. Cancellation requests must be initiated as soon as possible after
placing the order.
Orders that have not yet entered the shipping process are generally eligible for
cancellation without penalty, subject to seller confirmation.
Order Cancellation After Dispatch
Once an order has been dispatched or handed over to a courier partner, cancellation
may not be possible.
In such cases, customers may need to follow the return process as outlined in the
Return & Refund Policy. Additional shipping or reverse logistics charges may apply.
Cancellation of Cash on Delivery (COD) Orders
COD orders may be cancelled before dispatch by contacting support. If a COD order is
refused at the time of delivery without valid reason, reverse shipping charges or
penalties may be applied as per seller policy.
Repeated refusal of COD orders may result in restriction or suspension of COD
availability for the customer account.
Seller-Initiated Cancellations
In certain situations, sellers may cancel orders due to reasons such as product
unavailability, quality issues, pricing errors, or operational constraints.
In case of seller-initiated cancellation, customers will be notified and any payments
made will be refunded in accordance with the Refund Policy.
Platform-Initiated Cancellations
FQ FRAGRANCE reserves the right to cancel orders in cases of suspected fraud, misuse of
the platform, violation of policies, pricing anomalies, or technical errors.
Such cancellations are carried out to protect customers, sellers, and the integrity
of the marketplace.
Cancellation Request Process
Cancellation requests may be initiated by contacting customer support with complete
order details, including order ID and registered contact information.
Cancellation requests are subject to verification and confirmation by the respective
seller and the platform.
Refunds for Cancelled Orders
If an order is successfully cancelled, refunds (if applicable) will be processed to
the original payment method used at the time of purchase or as per platform guidelines.
Refund timelines may vary depending on the payment method and seller confirmation.
Non-Cancellable Orders
Certain orders may not be eligible for cancellation, including but not limited to:
- Orders already dispatched or delivered
- Customized or made-to-order products
- Bulk or wholesale orders
- Products marked as non-cancellable on the product page
Customer Responsibility
Customers are responsible for providing accurate order and contact details. Failure
to respond to delivery attempts or refusal without valid reason may result in account
restrictions.
Abuse of Cancellation Policy
FQ FRAGRANCE reserves the right to monitor cancellation patterns. Excessive or abusive
cancellations may result in limitations on future orders, COD eligibility, or account
suspension.
Force Majeure
Order cancellations may occur due to events beyond reasonable control, including
natural disasters, government restrictions, strikes, or logistical disruptions.
Marketplace Role Disclaimer
FQ FRAGRANCE acts as an intermediary marketplace platform. While we facilitate the
cancellation process, final decisions may depend on seller policies and operational
feasibility.
Policy Updates
FQ FRAGRANCE reserves the right to modify or update this Cancellation Policy at any
time. Changes will be effective upon posting on the website.
Contact for Cancellation Support
For cancellation-related queries, customers may contact FQ FRAGRANCE support with
relevant order details.
Last updated: 2026