This Privacy Policy describes how FQ FRAGRANCE (“we”, “our”, “us”, or the “Platform”) collects, uses, stores, processes, and protects personal information of users (“you”, “customers”, “sellers”, or “visitors”) who access, register, or transact through our website.
FQ FRAGRANCE operates as an online marketplace platform that connects customers with verified third-party sellers, brands, and manufacturers. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Scope of This Privacy Policy
This Privacy Policy applies to all users of the platform, including customers, sellers, business partners, and visitors. It governs information collected through the website, mobile access, communication channels, and related services.
Information We Collect
We may collect various types of information depending on how you interact with the platform.
Customer Information
- Full name
- Mobile number
- Email address
- Billing and shipping address
- Order details, products purchased, and transaction values
Seller / Business Information
- Company or brand name
- Authorized representative details
- Business address and contact information
- Product listings, images, descriptions, and pricing
- Verification or KYC-related information where applicable
Technical and Usage Information
- IP address
- Browser type and device information
- Operating system and usage patterns
- Log files and analytics data for security and performance
How We Use Your Information
Information collected by FQ FRAGRANCE is used for the following purposes:
- Processing and managing orders and payments
- Facilitating delivery and logistics
- Seller onboarding, verification, and marketplace management
- Providing customer and seller support
- Improving platform functionality and user experience
- Detecting, preventing, and addressing fraud or misuse
- Complying with legal, regulatory, and contractual obligations
Marketplace Role and Seller Responsibility
FQ FRAGRANCE acts solely as a marketplace and technology platform. We do not manufacture products unless explicitly stated. Sellers are independently responsible for the quality, legality, authenticity, and fulfillment of their products.
While we conduct internal verification of sellers and products, such verification does not constitute a warranty or guarantee of product performance or claims.
Information Sharing and Disclosure
We do not sell, rent, or trade personal information to third parties. Information may be shared only in limited circumstances, including:
- With logistics and courier partners for order fulfillment
- With payment gateways for secure transaction processing
- With technology service providers supporting platform operations
- When required by law, regulation, court order, or government authority
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce agreements.
Data Security Measures
We implement reasonable administrative, technical, and organizational safeguards to protect personal data from unauthorized access, misuse, alteration, or disclosure.
However, no method of data transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
FQ FRAGRANCE may use cookies and similar technologies to enhance user experience, analyze traffic, and improve platform services.
Users may manage or disable cookies through browser settings; however, certain features of the platform may be affected.
Third-Party Links and Services
The platform may contain links to third-party websites or services. FQ FRAGRANCE is not responsible for the privacy practices, policies, or content of such third-party platforms.
User Rights and Choices
Subject to applicable laws, users may have the right to:
- Access their personal information
- Request corrections or updates
- Request deletion of data, subject to legal and business requirements
Children’s Privacy
FQ FRAGRANCE does not knowingly collect personal information from individuals under the age of 18. If such information is identified, it will be deleted in accordance with applicable laws.
Changes to This Privacy Policy
FQ FRAGRANCE reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website. Continued use of the platform constitutes acceptance of the updated policy.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, you may contact us:
Email: fqfragrance@gmail.com
Phone: +91 7055022382
Website: https://fqfragrance.com
Last updated: 2026