Welcome to FQ FRAGRANCE. We appreciate your interest in our platform and value transparent communication with our customers, sellers, partners, and visitors. This page provides detailed information on how and when you can reach us for various types of assistance.
FQ FRAGRANCE operates as an online fragrance marketplace platform that connects customers with verified third-party sellers, brands, and manufacturers. Our support team facilitates communication, provides guidance, and ensures that queries are handled in a structured and professional manner.
Purpose of This Contact Page
The purpose of this Contact Us page is to clearly outline the different ways users may reach FQ FRAGRANCE, the types of queries we handle, and the expected response process. This helps ensure efficient support and avoids miscommunication.
Who Can Contact FQ FRAGRANCE
You may contact us if you fall into any of the following categories:
- Customers who have placed or wish to place an order
- Sellers, brands, or manufacturers interested in joining the marketplace
- Existing sellers seeking operational or policy-related assistance
- Business partners exploring collaborations or services
- Visitors with general inquiries about the platform
Customer Support – Order & Delivery Assistance
Customers may contact FQ FRAGRANCE for support related to:
- Order confirmation and order status inquiries
- Shipping and delivery timelines
- Cash on Delivery (COD) or online payment concerns
- Order tracking and dispatch updates
- Issues related to failed or delayed deliveries
Please note that shipping and fulfillment are handled by individual sellers or their logistics partners. In such cases, we may coordinate with the seller or courier to provide accurate updates.
Customer Support – Product Information
Customers may also contact us for:
- Product availability and listing details
- Clarification regarding product descriptions
- Seller-related product queries
As FQ FRAGRANCE is a marketplace, product-specific questions may be forwarded to the respective seller for clarification.
Seller & Brand Support
Sellers, manufacturers, and brands may contact us regarding:
- Seller registration and onboarding process
- Product listing guidelines and approval requirements
- Verification, compliance, and documentation
- Marketplace policies, performance standards, and conduct
- Account-related or operational issues
Marketplace Communication & Role Disclaimer
FQ FRAGRANCE acts as a technology and marketplace platform. We facilitate communication between customers and sellers but do not manufacture products or directly control shipping unless explicitly stated.
Certain queries may require coordination with sellers, courier partners, or payment service providers to ensure accurate resolution.
Response Time & Support Process
Our support team aims to acknowledge and respond to all legitimate queries within 24–48 business hours. Response times may vary depending on query complexity, seller involvement, holidays, or high-volume periods.
Providing complete details such as order ID, registered email or phone number, and relevant screenshots helps us resolve issues more efficiently.
Escalation of Issues
If an issue remains unresolved after initial communication, users may request escalation by contacting us via email with complete details. Escalations are reviewed on a case-by-case basis and may involve coordination with sellers or service providers.
Fraud, Abuse, and Policy Violations
Users may contact us to report suspected fraud, counterfeit products, misuse of the platform, or violations of marketplace policies. Such reports are reviewed seriously and handled confidentially.
Official Contact Details
You may contact FQ FRAGRANCE using the official contact information provided below:
Email: fqfragrance@gmail.com
Phone / WhatsApp: +91 7055022382
Business Address
Kashipur, Uttarakhand, India – 244713
Support Hours
Our support services are available during the following hours:
- Monday to Saturday
- 10:00 AM – 6:00 PM (Indian Standard Time)
Communication Disclaimer
FQ FRAGRANCE communicates only through the official contact details listed on this page. We are not responsible for communications from unauthorized individuals or third-party sources claiming to represent FQ FRAGRANCE.
Limitation of Support
While we strive to provide accurate and timely assistance, FQ FRAGRANCE does not guarantee resolution timelines for matters outside our direct control, including courier delays, seller-specific issues, or third-party service disruptions.
Last updated: 2026