Cancellation Policy

This Cancellation Policy outlines the terms and conditions related to order cancellations on FQ FRAGRANCE, an online fragrance marketplace platform. By placing an order on our website, you agree to the cancellation terms described below.

FQ FRAGRANCE operates as a marketplace connecting customers with verified third-party sellers. Cancellation eligibility and processing may vary depending on order status, seller policies, and product type.

Scope of Cancellation Policy

This policy applies to all customers placing orders through the FQ FRAGRANCE platform. It should be read in conjunction with our Terms & Conditions, Shipping Policy, and Return & Refund Policy.

Order Cancellation Before Dispatch

Customers may request cancellation of an order before the order is dispatched by the seller. Cancellation requests must be initiated as soon as possible after placing the order.

Orders that have not yet entered the shipping process are generally eligible for cancellation without penalty, subject to seller confirmation.

Order Cancellation After Dispatch

Once an order has been dispatched or handed over to a courier partner, cancellation may not be possible.

In such cases, customers may need to follow the return process as outlined in the Return & Refund Policy. Additional shipping or reverse logistics charges may apply.

Cancellation of Cash on Delivery (COD) Orders

COD orders may be cancelled before dispatch by contacting support. If a COD order is refused at the time of delivery without valid reason, reverse shipping charges or penalties may be applied as per seller policy.

Repeated refusal of COD orders may result in restriction or suspension of COD availability for the customer account.

Seller-Initiated Cancellations

In certain situations, sellers may cancel orders due to reasons such as product unavailability, quality issues, pricing errors, or operational constraints.

In case of seller-initiated cancellation, customers will be notified and any payments made will be refunded in accordance with the Refund Policy.

Platform-Initiated Cancellations

FQ FRAGRANCE reserves the right to cancel orders in cases of suspected fraud, misuse of the platform, violation of policies, pricing anomalies, or technical errors.

Such cancellations are carried out to protect customers, sellers, and the integrity of the marketplace.

Cancellation Request Process

Cancellation requests may be initiated by contacting customer support with complete order details, including order ID and registered contact information.

Cancellation requests are subject to verification and confirmation by the respective seller and the platform.

Refunds for Cancelled Orders

If an order is successfully cancelled, refunds (if applicable) will be processed to the original payment method used at the time of purchase or as per platform guidelines.

Refund timelines may vary depending on the payment method and seller confirmation.

Non-Cancellable Orders

Certain orders may not be eligible for cancellation, including but not limited to:

  • Orders already dispatched or delivered
  • Customized or made-to-order products
  • Bulk or wholesale orders
  • Products marked as non-cancellable on the product page

Customer Responsibility

Customers are responsible for providing accurate order and contact details. Failure to respond to delivery attempts or refusal without valid reason may result in account restrictions.

Abuse of Cancellation Policy

FQ FRAGRANCE reserves the right to monitor cancellation patterns. Excessive or abusive cancellations may result in limitations on future orders, COD eligibility, or account suspension.

Force Majeure

Order cancellations may occur due to events beyond reasonable control, including natural disasters, government restrictions, strikes, or logistical disruptions.

Marketplace Role Disclaimer

FQ FRAGRANCE acts as an intermediary marketplace platform. While we facilitate the cancellation process, final decisions may depend on seller policies and operational feasibility.

Policy Updates

FQ FRAGRANCE reserves the right to modify or update this Cancellation Policy at any time. Changes will be effective upon posting on the website.

Contact for Cancellation Support

For cancellation-related queries, customers may contact FQ FRAGRANCE support with relevant order details.

Last updated: 2026

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