This Shipping Policy outlines the terms and conditions related to order processing, shipping, delivery, and logistics on FQ FRAGRANCE, an online fragrance marketplace platform. By placing an order through our website, you acknowledge and agree to the practices described in this policy.
FQ FRAGRANCE is committed to providing transparency and clarity regarding shipping procedures while operating as a technology-enabled marketplace connecting customers with verified sellers.
Marketplace Shipping Framework
FQ FRAGRANCE functions exclusively as an online marketplace platform. Products listed on the website are offered for sale by independent, verified third-party sellers, brands, or manufacturers.
Unless explicitly stated, FQ FRAGRANCE does not manufacture, store, pack, or ship products directly. Shipping and fulfillment responsibilities rest with the respective sellers or their authorized logistics partners.
Seller Verification and Dispatch Responsibility
All sellers undergo an internal verification process before being allowed to list products on the platform. However, once a product is approved and sold, the seller is solely responsible for packaging standards, dispatch timelines, and courier selection.
FQ FRAGRANCE reserves the right to monitor seller performance and may take corrective action, including suspension or delisting, if shipping standards are repeatedly not met.
Order Confirmation and Processing
After successful order placement and payment confirmation (or COD confirmation, where applicable), the order details are transmitted to the respective seller for processing.
Orders are generally processed within 1–3 business days. Processing time may vary due to product availability, seller capacity, order volume, quality checks, or verification requirements.
Packaging Standards
Sellers are expected to package products securely to prevent damage during transit. Packaging methods may vary by seller and product type.
FQ FRAGRANCE is not responsible for damages caused due to inadequate packaging by the seller; however, such incidents may be reviewed under seller performance policies.
Delivery Timeframes
Estimated delivery timelines depend on multiple variables including, but not limited to:
- Customer shipping address and pin code
- Seller dispatch location
- Courier partner serviceability
- Regional and logistical constraints
Most orders are delivered within 3–7 business days after dispatch. However, delivery timelines are indicative and not guaranteed.
Courier Partners and Logistics
Sellers may use third-party courier or logistics service providers to fulfill deliveries. Courier selection depends on service availability, cost efficiency, and delivery reach.
FQ FRAGRANCE does not control courier operations and is not liable for courier-specific delays, service failures, or operational disruptions.
Shipping Charges and Fees
Shipping charges, if applicable, are clearly displayed at checkout before order confirmation. Charges may vary depending on seller policy, product dimensions, order value, delivery distance, and courier rates.
Certain sellers may offer free shipping as part of promotional campaigns or pricing strategies.
Cash on Delivery (COD)
Cash on Delivery (COD) is offered on select orders based on seller policy, courier serviceability, and delivery location.
COD may be restricted, disabled, or withdrawn for specific pin codes, high-risk areas, or products at any time without prior notice.
Delivery Attempts and Customer Availability
Courier partners typically make one or more delivery attempts. Customers are expected to be available at the delivery address or provide valid contact information.
Failure to accept delivery due to customer unavailability, incorrect address details, or unreachable phone numbers may result in return-to-origin shipments.
Returned, Undelivered, or Refused Orders
If an order is returned due to refusal, failed delivery attempts, or incorrect customer details, additional charges may apply based on seller policy.
Refunds, if applicable, will be processed in accordance with the seller’s return and refund terms.
Delivery Delays and Unforeseen Events
Delivery delays may occur due to circumstances beyond reasonable control, including weather conditions, natural disasters, government restrictions, strikes, pandemics, or regional lockdowns.
FQ FRAGRANCE shall not be held liable for such delays but will facilitate communication between customers and sellers where possible.
Order Tracking and Notifications
Once dispatched, tracking information is shared via SMS, email, or through the customer account dashboard, subject to availability provided by the seller or courier partner.
Tracking updates are dependent on courier systems and may not always reflect real-time status.
International Shipping
At present, shipping services may be limited to domestic locations within India unless explicitly mentioned. International shipping availability depends on seller capability and applicable regulations.
Customer Support and Assistance
For shipping-related concerns, customers may contact FQ FRAGRANCE support. Where necessary, issues will be escalated to the respective seller or logistics provider for resolution.
Policy Interpretation
This Shipping Policy should be read in conjunction with the platform’s Terms & Conditions and Return & Refund Policy. In case of conflict, the seller’s specific terms may apply.
Last updated: 2026